BetMGM Casino Review 2024

Launched in 2018 in the US, BetMGM Casino has quickly gained popularity for its range of slot machines, strong sportsbook, and premium website.

But, is this online casino worthwhile, or are there better options on the market?

In this review, I will answer this question, by taking a comprehensive look at every aspect of the BetMGM casino.

I’ll review everything from the mobile app to the customer service, leaving no stone unturned. By the end, you’ll have a good idea of whether this platform is right for you.

Overall rating - 4.5 stars

Overall, I give BetMGM Casino a rating of 4.5 stars based on an overall score of 67.6 and an average of 8.45.

We review every online casino using the same criteria and rating system. View our dedicated page on how we review and test online casinos for more information.

Here’s a breakdown of how BetMGM Casino scored:

BetMGM Casino Overview

BetMGM is a very well-rounded platform with a great mobile app, strong customer service, and a near-unmatched selection of games.

However, the ongoing promotions are lackluster, and it’s only available to use in a handful of states.

BetMGM Casino pros & cons

Safety - 4.5 stars

BetMGM Casino makes use of strong SSL site encryption to keep your financial data secure.

It’s also licensed in four states and keeps gamblers safe with its wealth of responsible gambling resources and advice.

Security

It’s important for any online gambling platform to make use of the latest cybersecurity software, to keep its users' financial data safe. Luckily, BetMGM Casino does just this, employing strong SSL site encryption to encrypt your financial and personal data from cyber threats.

BetMGM Casino also uses several firewalls as an added layer of protection, helping it maintain a clear record from a data-breach standpoint.

Licenses

BetMGM Casino is licensed to operate in the following states:

• Michigan (licensed by the Michigan Gaming Control Board)

• New Jersey (Licensed by the New Jersey DGE)

• Pennsylvania (Licensed by the Pennsylvania Gaming Control Board)

• West Virginia (Licensed by the West Virginia Lottery Commission)

In these states, all games hosted through BetMGM are tested for fairness, to ensure that every player has an equal chance of winning.

Thus, you can rest assured that BetMGM’s games aren’t rigged in any way.

Naturally, however, the biggest issue here is that BetMGM Casino is only licensed in four states. If you live in an unlicensed state, you won’t be able to use BetMGM Casino legally.

Responsible gambling

Finally, BetMGM Casino employs several features designed to curb gambling addictions and promote more responsible play.

For instance, users can set a deposit and wager limit. You can also set a session limit, create playtime alerts, and even employ a cool-off period, which will stop you from being able to use the site altogether for a short period.

These tools are a great way to keep gambling enjoyable, rather than addicting, and genuinely make BetMGM much safer to use.

Deposits and withdrawals - 4 stars

BetMGM Casino offers an abundance of ways to deposit and withdraw cash.

Deposits are also free, and instant. However, withdrawals can take a while, depending on the method that you use.

Deposits

BetMGM offers no less than seven different ways to deposit cash into your account.

The best part is that deposits are completely free to make, and will hit your account instantly.

Another bonus is that the minimum transaction amount is just $10, which means that you can enjoy the casino even on a tight budget.

Withdrawals

There are likewise plenty of ways to withdraw your earnings. However, unlike with deposits, most withdrawal methods will take a number of working days to process, which can get pretty frustrating.

It’s also worth noting that the minimum withdrawal fee of $20 is pretty high when compared to the market standard. However, in practice, this shouldn’t be an issue for most users.

Luckily, there are no associated withdrawal fees, meaning that any winnings you do make are yours to keep entirely.

Onboarding - 5 stars

Creating an account through BetMGM really couldn’t be easier.

The whole process took a few minutes, and when I created an account, I was verified and ready to go virtually instantly.

Though, verification can take a while for some users.

Setting up an account

To create a BetMGM account, follow these simple steps:

• Head over to the BetMGM website or app, and click ‘Register’

• Fill in the required fields, including your name, address and email

• You’ll then be prompted to verify your account by uploading some ID - a passport or driving license both work fine

• Once your identity has been verified, create a password and you’re ready to go

User experience

During my testing, creating a BetMGM account was extremely simple.

I was up and running in a matter of minutes, and the information that I was required to give didn’t feel excessive or intrusive.

Account verification also took a matter of minutes.

However, other users have reported waiting several hours before having their account verified, which is definitely something to bear in mind.

Mobile app - 4 stars

BetMGM’s mobile app uses a cool color scheme and is hard to fault from a performance standpoint.

However, navigation could be made easier.

Look and feel

The BetMGM mobile app employs a primarily black color scheme, with gold accents, and a clear white font.

This color scheme, though simple, is undeniably effective. The black allows the color from the game thumbnails to pop out, while the gold accent colors add a level of sophistication to the design.

Finally, the bold font makes every word legible, even on smaller devices.

User experience

My experience with BetMGM’s app was, on the whole, positive.

For one, I loved the black and gold color scheme.

Not only did it act as a great contrast for the colorful game thumbnails, but it was also easy to look at during prolonged playing sessions.

The casino app was also faultless from a performance perspective.

I never experienced any drops in framerate, odd glitches, or a crash. The resolution was likewise excellent, across a variety of Android and Apple devices.

My biggest problem with BetMGM’s mobile app is the lack of navigation menus. Granted, you do get a menu that you can use to hop between game categories.

However, no menu allows you to deposit cash, find relevant games, or see your recently used titles.

I’ve become used to these features after testing out competitors like DraftKings Casino and missed them when using BetMGM’s app.

On the plus side, the home page features a master search bar, which can be used to find pretty much any game, either by its title, category, or theme.

This is very useful and accurate, but only when you know what you want to search for. Thus, if you don’t know what you’re looking for, it can feel useless.

There’s also a handy menu at the bottom which you can use to flick between the casino and sportsbook, search for relevant promos, and head to your account.

This is a very useful touch.

Website - 4 stars

The BetMGM website is essentially a blown-up version of the mobile app and keeps great looks and smooth performance.

However, it also lacks navigational functionality.

Look and feel

The BetMGM website looks virtually identical to the mobile app, employing the same black and gold color scheme as standard. It looks just as good on a bigger screen.

You can also swap the dark theme for a brighter one. Though, in my opinion, this does look a little boring in comparison.

User experience

My user experience with BetMGM’s website was very similar to that of the mobile app.

For instance, I loved the overall aesthetic, which arguably looks even better on a bigger screen, as you get to see all the detail in every game thumbnail.

Performance was likewise smooth and glitch-free. However, I did find that, on occasion, some games did take a little while to load. If you have an older laptop or PC, you may experience this to a greater extent.

And like the mobile app, BetMGM’s website is somewhat let down by its mediocre navigational functionality. If you know what you’re looking for, this honestly isn’t an issue.

However, when you are in need of a little inspiration, the lack of menus can become frustrating.

Games - 5 stars

BetMGM has one of the largest selections of games on the market.

There are hundreds of slots to choose from, over 120 table games, and a great live casino.

The accompanying sports book is the cherry on top.

Slots

If you’re a fan of slots, you’re going to be a fan of BetMGM. There are upwards of 700 slots to choose from, each with its own unique theme, stakes, and rewards.

The rewards from many of these slots are no joke either. Prizes from top slots such as Cleopatra can surpass $500,000, while progressive slots like Bison Fury can go into the millions.

It’s also worth noting that there are plenty of exclusive BetMGM titles that you won’t find on other platforms, which only makes the Casino more attractive to the slot lover.

Table games

BetMGM offers over 120 table games to enjoy, which is one of the most extensive offerings on the market.

Of course, you’ll find your classics such as poker and roulette, as well as dozens of variations to keep things interesting.

One of the best features of BetMGM’s table game selection is how varied the starting stakes are.

You can play on dozens of tables for less than $1, while top tables cost upwards of $1,000 to enter.

Therefore, whether you’re casually playing to wind down after work, or gamble for a living, you’ll be able to find the right table.

The only criticism I could draw here was that there aren’t any niche games such as game shows or bingo, which are offered by rivals like DraftKings.

Live casino

Also on offer is an extensive selection of live casino games, which allow you to play in real-time, either solo or against other players.

During my testing, I found the live casino to be virtually faultless. I never experienced any lag or glitches, or random disconnects.

The overall selection of games also felt more extensive than rivals like BetRivers Casino, and it would take you weeks to play through every table.

Some of the top titles in the live casino include:

• Live Roulette

• Live Hold’em Poker

• Live Three-card Poker

• Live Blackjack

• Live Baccarat

Sportsbook

Finally, when you create a BetMGM Online Casino account, you’ll gain complimentary access to the company’s extensive US sportsbook.

BetMGM’s sportsbook is a joy to use and features the major US leagues, as well as dozens of other sports like soccer and boxing.

The odds are, on the whole, excellent, and additional features like live streaming add another layer of enjoyment.

Welcome incentive promotions - 4 stars

BetMGM has a strong welcome incentive to entice new players. Loyalty to the casino is also rewarded through a great loyalty reward system.

However, users from West Virginia won’t be able to claim the welcome incentive. The ongoing promos are also underwhelming.

Welcome bonus

Currently, new BetMGM users can claim a $25 no-deposit bonus after successfully registering their account.

You’ll also receive a first deposit match of 100% up to the value of $1,000, should you deposit within fourteen days of opening an account.

To claim this bonus, simply paste the following code into the ‘Bonus’ section when creating your account: SP1000

The incentive is great for several reasons. For one, it’s one of the only welcome bonuses on the market that doesn’t require you to deposit any money.

The deposit match itself is also on par with top rivals such as Caesars and allows more serious bettors to greatly increase their initial funds.

It is, however, important to note that this welcome bonus is only available to users in New Jersey, Michigan, and Pennsylvania.

Thus, if you’re joining from West Virginia, you won’t be able to take advantage of it.

Ongoing promos

BetMGM also offers several daily and monthly promotions to keep users entertained. These range from cashback incentives to bonus spins, and are unfortunately pretty underwhelming on the whole.

The same can be said for BetMGM’s referral program, which rewards users with $50 in site credits whenever a friend joins using their affiliate link.

This does sound pretty good on paper. However, when compared to rivals such as DraftKings, who offer $100 for every referral, it quickly starts to lose its attractiveness.

Loyalty Program

On the plus side, BetMGM’s loyalty program is very good. Whenever you deposit money into your account, you’ll earn several reward points. Over time, these can be traded in for site credits or credits to use at BetMGM’s real casinos.

If you’re a more casual player, you’re likely not going to benefit from this system.

However, if you’re betting regularly, it won’t take you long to build up a solid balance of points.

Customer service - 5 stars

It’s hard to fault BetMGM’s customer service. There are plenty of ways to get in contact, including a 24/7 live chat service, and the team is incredibly knowledgeable.

However, support is only available in English.

Contact methods

You can reach out to the BetMGM support team through the following methods:

• Live chat available 24/7

• Email: [email protected]

• Phone support: +1 609 248 9531

• Supported languages: EN

• Twitter: @BetMGMCasino

User experience

My experience with the BetMGM customer service team was genuinely hard to fault.

The 24/7 Live chat was particularly good. No matter what time I tried it, I was connected to an agent within a matter of moments.

My query itself was also answered within a matter of minutes, even when I was being deliberately difficult to help!

Emails and Twitter DMs are answered within a few hours and come packed with detailed insights as well as links to FAQs and relevant blog sections to further answer any query you have.

Finally, the phone support is second to none. I was never left on hold for too long, and the agents had a great phone demeanor and were able to handle any question I could throw at them.

The only fault I could find is that support is only available in English.

However, this isn’t going to be an issue for the overwhelming majority of users, considering that it’s an English platform.

Final thoughts

Ultimately, BetMGM is one of the most well-rounded online casinos on the market.

It may not stand out in any one area, nor does it have the most attractive welcome bonus on the market. However, it’s also hard to find one major fault with the platform.

The software is great. The range of games is excellent. Onboarding is easy, and the customer service is strong.

Therefore, I would recommend BetMGM to anyone who wants a user-friendly platform with a wide range of games, and a low barrier to entry.

How to gamble responsibly

Before we end this article, we need to caution you to always bet and play responsibly with casinos and their bonus offers.

To ensure you’re being cautious, these casino sites implement various responsible gambling practices that will help you keep your betting habits in check and prevent unhealthy behaviors.

• Limits: Online casinos allow you to set betting limits, i.e. limit how much you can bet in a day, a week, or a month.

• Cashouts: You can withdraw your winnings quite easily from any online casino. This prevents you from spending all of your winnings. There’s also the option for early cashout, so you can still get paid if the bet is starting to go sideways.

• Help & resources: Casinos provide access to resources for problem gamblers and point them to organizations that can help with gambling addiction.

Responsible gambling organizations and charities in the US

FAQs

Editorial policy

Our editorial policy ensures extensively researched, accurate, and unbiased content through strict sourcing standards and diligent review by top sports betting experts and seasoned editors.

This process maintains integrity, relevance, and value in all of our content for our readers.

References

To test online casinos accurately, we dive into analytical research of the casino industry, to understand what features are best for you.

Below are the references we use when making these decisions:

• https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10397135/

• https://natcen.ac.uk/publications/patterns-play

• https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10397135/

• https://digitalscholarship.unlv.edu/cgi/viewcontent.cgi?article=1717&context=thesesdissertations

• https://arxiv.org/pdf/1707.00529